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If you wish to exchange or return an item, please contact Customer Service at the following e-mail address: delidi@delidiofficial.com.
Please note that returns are possible on goods purchased at full price, unused and in perfect condition in their original packaging, and with a return request within 14(fourteen) days from the date of delivery of the goods. The item must also be accompanied by an invoice and its certificate of authenticity on which the serial Product number is indicated. The goods must be sent to the following address by signed courier:
DELIDI
Palais Ophélia - 13 Avenue Shakespeare, A - 619 - 06000 Nice FRANCE
Contact : +33 (0)6 07 71 41 75 - delidi@delidiofficial.com
DELIDI reserves the right to accept or reject the return depending on the state of the Product.
If the return is not accepted, it will be sent back at the Customer's expense and no refund will be issued.
In the event that the return is accepted, the Customer may request one of the solutions listed below :
- To receive a Product of the same or equivalent value (depending on availability)
- To receive a Product of a different value (depending on availability) by paying the complement or being reimbursed the difference in price
- To receive a purchase voucher of equivalent value, valid for 1 year from the date of issue
- To receive a full refund of the price of the Product ordered and any initial delivery charges. This refund will be made within 14 (fourteen) days after DELIDI receives the returned item, by crediting the Customer's bank account used to pay for the order.
It is specified that the return shipping costs shall be charged to the Customer, unless the item is defective and the defect is acknowledged by DELIDI.
International orders: for international orders, shipping, customs duties and sales taxes are non-refundable by DELIDI.
Please note that if an item is returned because the Customer has refused to pay any import taxes or customs duties owed, DELIDI will deduct from the refund total any costs or fees incurred by DELIDI and the refund will only be issued once the Product has been returned to the headquarters.
DELIDI shall not be liable for the loss, misdirection or delay in the delivery of a Product that you wish to return, as the risks of transport chosen and initiated are the sole responsibility of the Customer.
The return request must mandatorily contain the following information concerning the person who placed the order :
- Customer's name
- Order number
- Shipping address
- E-mail address and telephone number
Thank you for your understanding and please contact us at delidi@delidiofficial.com if you have any questions.